Cancellation Policy at HapPhoenix.com
We understand that sometimes plans change, and you might need to cancel your order. Please take a moment to review our cancellation policy so you’re aware of your options.
Cancellation Within 24 Hours of Purchase
If you need to cancel your order for any reason within 24 hours of purchase, contact our customer service team. We’ll process your cancellation and provide a full refund.
Cancellation Before Shipment
If you decide to cancel your order after the 24-hour window but before your item is shipped, there will be a 0% cancellation fee. This fee covers administrative costs involved in processing your cancellation.
Refund and Return Policy
If you cancel your order before shipping, you will receive a full refund. However, if your item has already been dispatched, any refunds will exclude shipping and handling fees.
Rescheduling Option
We know unexpected events can occur, and you may need to postpone your delivery. Contact our customer service team to arrange a new delivery date if you need to cancel your order. We’ll work with you to find a suitable alternative.
Cancellation of Custom Orders
Please note that we cannot cancel orders for personalized or custom items once production has started. We aim to start production promptly to ensure timely delivery, and as such, cannot accommodate cancellations once the process begins.
Review Before Purchase
We encourage you to carefully read our cancellation policy before making a purchase to ensure you fully understand the terms. By placing an order with us, you agree to our cancellation conditions.
We value our customers and strive to offer the best experience possible. If you have any questions or need more information, please reach out to our customer service team. We’re here to assist you.
- Email: [email protected]
- Address: 160 Varick St, New York, NY 10013, USA
- Phone: +15708537151
- Business Hours: Monday – Friday / 9:00 a.m. – 8:00 p.m.